Effective date: 1 January 2026
Acceptance of terms
By accessing this website or using our software, you agree to these terms. If you are entering into them on behalf of an organization, you confirm you have authority to bind that organization.
Use of the service
You may use the service only for lawful purposes and in line with the documentation we provide. You are responsible for the accuracy of the data you load, for your users’ activity, and for maintaining the security of your credentials.
Messaging compliance
You are responsible for obtaining and maintaining valid consent before sending SMS or media messages, honouring opt-out requests promptly, and complying with all applicable telecommunications, privacy, and healthcare regulations in your jurisdiction.
Accounts and access
Access is granted to named users within your organization. You must not share credentials, resell access, or attempt to reverse engineer, copy, or create derivative works from the software.
Fees and payment
Fees, billing frequency, and term length are set out in your order form or statement of work. Unless stated otherwise, fees are non-refundable and exclusive of taxes and third-party messaging charges.
Intellectual property
We retain all rights, title, and interest in the software, documentation, and related materials. You retain all rights in the data you submit through the service.
Third-party platforms
The software operates within Salesforce and may connect to telephony and messaging providers. Your use of those platforms is governed by your agreements with them, and we are not responsible for their availability or acts.
Warranty disclaimer
Except as expressly stated in a signed agreement, the service is provided “as is” without warranties of any kind, whether express, implied, or statutory. The software supports outreach workflows and is not a substitute for clinical judgment.
Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages. Our aggregate liability is limited to the fees paid in the twelve months preceding the claim.
Term and termination
Either party may terminate for material breach that is not cured within thirty days of written notice. On termination, your access ends and we will make your data available for export for a limited period.
Governing law
These terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles.
Changes to these terms
We may update these terms from time to time. Continued use of the website or software after an update constitutes acceptance of the revised terms.
Contact
Questions about these terms? Email info@binarioresearch.com or call (586) 342-4795.