Built & powered by Salesforce
Stay connected. Build trust. Support long-term recovery.
Our Alumni Engagement & Outreach Tool helps behavioral health centers automate follow-ups, track calls, and send media-rich messages — all from within a single platform.
Why alumni engagement matters
Recovery doesn't end at discharge. Neither should your support.
Engaged alumni are more likely to stay on track with their recovery, return for services, and refer others. Yet staying connected at scale is a constant struggle for treatment centers.
Our tool simplifies this challenge by automating your follow-ups, streamlining alumni calls, and enabling rich, media-driven communication — all without adding manual work for your team.
What you can do
Everything you need to keep alumni engaged, without extra work
01
Automated Alumni Engagement SMS Flow
Stay consistently in touch with alumni after discharge by scheduling thoughtful follow-up messages at key milestones. Every client receives timely outreach as they progress through recovery, without your team manually tracking dates or statuses.
02
Alumni Call Management
A centralized dashboard shows who needs a follow-up, the status of each interaction, and lets you log outcomes instantly. Your outreach team tracks and updates calls without juggling spreadsheets or manual lists.
03
Bulk Media SMS to Discharged Alumni
Share updates, event invites, or wellness tips as group messages enhanced with images or GIFs. Even as a group send, each outreach appears in the client’s own SMS thread, keeping it personal and relevant.
04
Single Outbound Media SMS
For individual follow-ups, appointment confirmations, or personalized check-ins, send direct SMS to any alum. Attach images or documents when needed and keep the whole conversation in one place.
Built for behavioral health
Generic CRM tools fall short. This one was made for treatment centers.
Purpose-built with discharge-based triggers, alumni-specific workflows, and automation that mirrors the real-world demands of behavioral health programs.
Discharge-based triggers
Journeys start from real clinical events, not a generic marketing list upload.
Alumni-specific workflows
Call cycles, attempt limits, and re-engagement paths modeled on how treatment centers actually operate.
Consent-aware sending
Eligibility is checked against discharge type and communication preferences before any message goes out.
Native to Salesforce
All alumni data, messages, and logs stay in your CRM — no separate tool, no export-import loop.
Testimonials
From our people
We love hearing from our customers — you’re the reason we do what we do.
Binario transformed our Salesforce from a frustrating spreadsheet system into a powerful tool. Their team listened, tailored solutions to our behavioral health workflow, and trained us patiently. Now, admissions are faster, staff are happier, and we save hours daily. Highly recommend their expertise and responsive support!
Abigail Krieck
Director of Strategic Impact and Outreach Bright Path Behavioral Health
Hi, I’m Jackie, COO of Healthcare Solutions. Working with Naveen and Deepak for a year, their auto program revolutionized our audits. In 15 minutes over coffee, I review rounds, staff performance, and compliance gaps. We now fix issues instantly and target training precisely. To streamline operations and stay compliant, you need this system!
Jackie Kirby_Bahu
Chief Operating Officer So Cal Health Care Solutions
I’m Robbie, a facility owner in Southern California. Working with Naveen and Binario Research for over a year, their Salesforce-integrated auditing system has revolutionized our operations. We now track all facilities, staff performance, and KPIs in real-time, ensuring compliance and identifying top performers. This system saves time, money, and elevates your business—I highly recommend it!
Robert LaMattina
Chief Executive Officer So Cal Health Care Solutions
Binario has helped us identify and execute on opportunities to improve efficiency, maximize our Salesforce adoption, and create scalable processes that will grow with the business. They’ve made a meaningful impact on our business in the brief amount of time that we’ve engaged them. They are truly a partner to us and I recommend them to anyone looking to get the most out of Salesforce for their business, while realizing efficiencies and cost savings!
Tommy Steis, CPA
Director of Finance
Case studies
How we've made a difference
Salesforce
A leading behavioral health provider accelerates admissions and optimizes referral workflows
Their business development team often generates leads from the field, but without a dedicated process. We rebuilt referral capture and routing inside Salesforce.
Behavioral Health CRM
Simplified patient intake and engagement
The client is an outpatient behavioral health center specializing in mental health and substance use disorder treatment, managing a high volume of intakes.
AI Powered Chart Audits
Boosting revenue by maximizing billable days
The client is a behavioral health and substance use disorder treatment center specializing in detoxification services with tight documentation windows.
Simplify compliance, maximize revenue, and boost admissions
Whether it’s missed billing opportunities or managing leads and workflows, our solutions are designed to solve your biggest challenges.