Effective date: 1 January 2026
Information we collect
We collect information you provide directly — such as your name, work email, phone number, organization, and any message content submitted through our demo or contact forms. We also collect limited technical data such as IP address, browser type, and pages visited.
How we use information
We use your information to respond to enquiries, schedule and deliver product demonstrations, provide and improve our services, send service-related communications, and meet legal and contractual obligations.
Protected health information
Our software is deployed inside your own Salesforce environment. Any client or patient data processed through the tool remains under your control as data controller. Where we act as a service provider or business associate, we do so under a signed agreement that governs permitted use and safeguards.
Legal bases for processing
Where applicable law requires a legal basis, we rely on your consent, the performance of a contract with you, our legitimate interest in operating and improving our business, and compliance with legal obligations.
Sharing and disclosure
We do not sell personal information. We share data only with service providers who support our operations (such as hosting, CRM, and analytics vendors) under confidentiality obligations, or when required by law.
Data retention
We retain personal information only as long as necessary for the purposes described here, to comply with our legal obligations, resolve disputes, and enforce our agreements.
Security
We apply administrative, technical, and physical safeguards designed to protect personal information, including access controls, encryption in transit, and least-privilege access for our team.
Your rights
Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal information, or to object to processing and request portability. Contact us to exercise these rights.
Cookies
We use essential cookies to run the website and may use analytics cookies to understand aggregate usage. You can control cookies through your browser settings.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected by updating the effective date at the top of this page.
Contact us
Questions about this policy? Email info@binarioresearch.com or write to Binario Research, Milton, Ontario, Canada.