About us
We build software that keeps recovery relationships alive
AlumniBridge is a product by Binario Research — a team that has spent years building Salesforce solutions for behavioral health providers who need less admin work and more human contact.
Our story
Started with one question: who is following up?
Treatment centers we worked with had strong clinical programs and almost no capacity for structured post-discharge outreach. Spreadsheets, sticky notes, and good intentions were doing the work of a system.
So we built the system. Discharge-based triggers, milestone messaging, a real call queue, and reporting that tells program leaders what their alumni relationships are actually producing.
What we believe
Principles behind every release
Built with clinicians, not just engineers
Every workflow started as a whiteboard session with outreach coordinators and program directors who live this work daily.
Privacy is a design constraint
Consent, opt-outs, and communication preferences are enforced at the automation layer — not left to staff memory.
Automation that respects people
Messages should feel personal. Our templates, media, and cadence controls exist so outreach never reads like a robot.
Measure what actually matters
Response rates, returns to care, and referrals — not vanity metrics — drive how we report on alumni programs.
Milestones
How we got here
2018
Binario Research begins building Salesforce solutions for behavioral health organizations.
2021
First alumni outreach automation deployed with a multi-site treatment provider.
2023
Bulk media SMS and call management shipped as a single connected product.
2025
AlumniBridge launches as a packaged tool for behavioral health centers of any size.
See the alumni workflow running on your own data
A 30-minute walkthrough mapped to your discharge types, programs, and outreach cadence.